1 – GETTING STARTED

• Housekeeping Items
• Pre-Assignment Review
• Workshop Objectives
• The Parking Lot
• Action Plan

2 – WHAT ARE SOFT SKILLS?

• Definition of Soft Skills
• Empathy and the Emotional Intelligence Quotient
• Professionalism
• Learned vs. Inborn Traits

3 – SOFT SKILL 1: COMMUNICATION

• Ways We Communicate
• Improving Non-Verbal Communication
• Listening
• Openness and Honesty

4 – SOFT SKILL 2: TEAMWORK

• Identifying Capabilities
• Get Into Your Role
• Learn the Whole Process
• The Power of Flow

5 – SOFT SKILL 3: PROBLEM SOLVING

• Define the Problem
• Generate Alternative Solutions
• Evaluate the Plans
• Implementation and Re-evaluation

6 – SOFT SKILL 4: TIME MANAGEMENT

• The Art of Scheduling
• Prioritizing
• Managing Distractions
• The Multitasking Myth

7 – SOFT SKILL 5 AND 6: ATTITUDE AND WORK ETHIC

• What Are You Working For?
• Caring for Others vs. Self
• Building Trust
• Work Is Its Own Reward

8 – SOFT SKILL 7: ADAPTABILITY/FLEXIBILITY

• Getting over the Good Old Days Syndrome
• Changing to Manage Process
• Changing to Manage People
• Showing You’re Worth Your Weight in Adaptability

9 – SOFT SKILL 8: SELF-CONFIDENCE

• Confident Traits
• Self-Questionnaire
• Surefire Confidence Building Tactics
• Build Up Others

10 – SOFT SKILL 9: ABILITY TO LEARN FROM CRITICISM

• Wow, You Mean I’m Not Perfect?
• Listen With An Open Mind
• Analyze and Learn
• Clear the Air and Don’t Hold Any Grudges

11 – SOFT SKILL 10: NETWORKING

• Redefining Need
• Identifying Others’ Interests
• Reaching Out
• When to Back Off

12 – WRAPPING UP

• Words From The Wise
• Review Of The Parking Lot
• Lessons Learned
• Recommended Reading
• Completion Of Action Plans And Evaluations