1. Leading Others

• Comparing Vertical and Lateral Hierarchies- Leading in Different Structures of Command and Control
• Leveraging Your Organization’s Structure
• Knowing Your Employees – Developing Empathy
• Beginning with the End in Mind and Back-Casting to the Desired Future State
• Setting S.M.A.R.T. Goals
• Earning Your Team’s Trust with Honesty, Reliability, Availability, and Openness

2. Strategies for Course Correction

• Lighting a Fire- Motivating, Guiding, and Inspiring
• Resolving Conflict- Forcing, Accommodating, Avoiding, Compromising, and Collaborating
• Changing the Script- Trusting Your Team, Empowering Delegation, Celebrating Success, and Building & Reinforcing Your Team
• Defining Team Roles and Creating a Balanced Team

3. Effective Coaching and Mentoring

• Providing Clear and Timely Feedback
• Creating a Supportive Environment
• Building a Mentorship Plan – Mentoring for Success

4. Training New Managers

• Preparing, Developing, and Supporting New Managers
• Defining and Building Competencies
• Documenting Best Practices while Rewarding and Emulating Effective Managers
• Encouraging a Peer Network

5. Motivation

• Understanding the 8 Level Hierarchy of Needs
• Managing Across Generations
• Applying the CARE Model

6. Organizational Politics

• Being Politically Savvy, Ethical, and Effective
• Building Political Intelligence
• Understanding the Landscape

7. The Big Picture

• Thinking Through the Elements of Management