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Business Process Improvement
- 2 Days Course
- Language: English
Introduction:
Perhaps no other skill can yield such immediate results and payback than learning how to improve business processes. Business process improvement efforts can increase quality, reduce costs and waste, increase operational efficiency, and enhance productivity. This course explores the need for a business process focus, the essential steps for process improvement, and the critical success factors for making the effort successful. It provides a practical framework for improving processes, process improvement concepts and techniques, and valuable tips on how to introduce process change into the organization and to get the most from your process improvement effort.
Objectives:
Describe business process improvement (BPI) business drivers.
Plan, manage and close requirements for a Business Process Improvement project
Understand the essential elements of a successful BPI initiative.
Identify candidate business processes for improvement.
Understand the essential elements of a successful BPI initiative.
Identify candidate business processes for improvement.
Apply a methodology to business process improvement projects.
Course Outline:
Business Process Improvement (BPI) Overview
Framework for business process management (BPM)
Business process improvement challenges
Case for business process improvement
Business process improvement benefits Process Measurement
Analysis and metrics overview
What to measure
Benefits of measurement
Data types – attribute and variable
Data variation and data collection Process Analysis
Analysis key concepts, steps, and challenges
Analysis Tools / Techniques (SIPOC, Value Stream map, Process map, BOLO, Pareto Chart, Histogram, Scatter Plot, Run Chart, Rolled throughput Yield, Castle Steps) Process Design
Process Design Principles
Time optimization Techniques
Quality Optimization Techniques
Value Optimization Techniques
Common Design Flaws Process Transformation
Identify transformation tasks
Four stages of change
Resistance to change Process Performance Management
Data management
Displaying data
Enroll in this course
$1,195.00