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Business Process Management Foundations
- 1 Day Course
- Language: English
Introduction:
To maintain competitiveness in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, the use and development of metrics to manage processes, and describes the roles needed to implement a business process management approach.
This course has been approved for 7 PDUs | 7 CDUs
Objectives:
Learn an industry-standard BPM approach
Identify various models and modeling notations that can be used to help you analyze the process.
Understand how to apply three basic design optimization principles in designing improved processes.
Determine appropriate metrics for analyzing business processes that provide sufficient insights into process effectiveness.
List various process management technologies that can be used to manage business processes.
Course Outline:
Business Process Management (BPM) Overview
- Terms and key concepts
- BPM life cycle & framework
- BPM critical success factors
- Core BPM Roles
Business Process Modeling
- Process modeling overview
- Benefits of modeling
- Common models
Business Process Analysis
- Analysis steps
- Tools & techniques to analyze processes
- Value-added vs waste in process
- Metrics and measures to analyze processes
Business Process Design
- Introduction to process design principles
- Process design principles
- Business process improvement
Business Process Transformation Mgmt.
- Process transformation
- Models and stages of change
- Overcoming resistance
- Transformation tips
Business Process Performance Mgmt.
- Case for monitoring processes
- Business intelligence
- BPM control plans
- Metrics vs. measures
Enroll in this course
$795.00