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Business Process Management Foundations
- 1 Day Course
- Language: English
Introduction:
To maintain competitiveness in local and international markets, formally managing your business processes is increasingly essential. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding processes, using and developing metrics to manage processes, and describes the role of the Process Owner. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment and use the techniques immediately upon leaving class.
Objectives:
Learn an industry-standard BPM approach that encompasses Process Modeling, Process Analysis and Design, Process Performance Management, and Process Transformation.
Identify various models and modeling notations that can be used to help you analyze the process.
Understand how to apply three basic design optimization principles in designing improved processes.
Determine appropriate metrics for analyzing business processes that provide sufficient insights into process effectiveness.
Identify ways people resist and adapt to changing processes.
List various process management technologies that can be used to manage business processes.
Course Outline:
Business Process Management (BPM) Overview
Terms and key concepts
BPM life cycle & framework
BPM critical success factors
Core BPM Roles Business Process Modeling
Process modeling overview
Benefits of modeling
Common models Business Process Analysis
Analysis steps
Tools & techniques to analyze processes
Value-added vs waste in process
Metrics and measures to analyze processes Business Process Design
Introduction to process design principles
Process design principles
Business process improvement Business Process Transformation Mgmt.
Process transformation
Models and stages of change
Overcoming resistance
Transformation tips Business Process Performance Mgmt.
Case for monitoring processes
Business intelligence
BPM control plans
Metrics vs. measures
Enroll in this course
$795.00