MICON Multimedia Interactive Courses Online

Developing Successful Interpersonal Skills


This course will prepare students for the collaborative situations inherent in every facet of business, whether working with colleagues, partners, vendors, or clients.

Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.


Recognize the difference between hearing and listening
Enhance interpersonal relationships through the use of verbal and non-verbal communication
Apply techniques to move towards high-quality conversation
Create a positive impression through a powerful introduction
Influence others through sharing perspectives and opinions constructively
Use logic and emotion to persuade and collaborate
Identify ways of sharing thoughts and opinions constructively
Prepare for and conduct simple negotiations

Course Outline:

1. The Importance of Interpersonal Skills

2. Verbal Communication Techniques

  • Hearing versus Actively Listening
  • Connecting with Powerful Communication

3. Non-Verbal Communication

  • Understanding the Elements of Vocal Delivery
  • Interpreting and Applying Body Language
  • Building Self-Awareness

4. Creating a Powerful First Impression

  • Creating a Powerful Introduction
  • Cultivating Your Impact

5. The Art of Conversation

  • Mastering the 4 Levels of a Conversation
  • Moving a Conversation Along
  • Applying Tools for Deepening Conversation

6. Influence and Persuasion

  • Influencing Others
  • Seeing the Other Side
  • Building Bridges
  • Extending Your Influence

7. Interacting Positively

  • Applying Logic and Owning Emotions
  • Disagreeing Constructively
  • Bringing People to Your Side
  • Building Consensus

8. Negotiation Basics

  • Planning for Negotiation
  • Managing the 4 Stages of Negotiation
  • Arriving at an Agreement

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