MICON Multimedia Interactive Courses Online

Managing Conflict


An organization improves its likelihood of success by effectively managing conflict. As a leader within your organization, you share in that responsibility. This course will help you cultivate the skills necessary to help manage conflict and ultimately to decrease the presence of conflict in the workplace.

Private classes on this topic are available. We can address your organization’s issues, time constraints, and save you money, too. Contact us to find out how.


Recognize the impact of conflict in the workplace by identifying your personal reaction and developing a healthy attitude toward conflict.
Analyze conflict by assessing the situation and identifying the source of the conflict.
Utilize effective communication techniques to manage conflict in a proactive manner.
Resolve conflict by evaluating approaches, and determining and implementing an action plan with the best solution.

Course Outline:

1. Recognizing the Impact of Conflict

  • Identify Your Personal Reaction to Conflict
  • Develop a Healthy Attitude Toward Conflict

2. Analyzing Conflict

  • Assess the Situation
  • Identify the Source of the Conflict

3. Dealing with Conflict

  • Listen Actively
  • Communicate Effectively
  • Respond to Negative Tactics
  • Avoid Conflict Escalation

4. Resolving Conflict

  • Evaluate Approaches to Conflict Resolution
  • Determine the Best Solution
  • Implement an Action Plan

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