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1 day
Business Analysis
The crux of effective requirement elicitation in any project is understanding and delivering what stakeholders truly need—even when those needs differ from what they initially state. Strong elicitation skills help business analysts and project professionals distinguish between real and stated needs. In organizations where elicitation is approached with skill and structure, stakeholders benefit from shared expectations and clearer communication, while teams experience more collaborative, efficient, and productive project environments.
This requirement elicitation course builds core competencies in elicitation techniques, helping participants gather, analyze, and document requirements accurately and efficiently. Whether you’re new to business analysis or a seasoned business analyst, this course equips you to elicit requirements with confidence and precision across any domain or project management context.
Note: This course has been approved by PMI for 7 PDUs and by IIBA for 7 CDUs.
- 1 Day Course
- Online or in-class
$795.00Workplace Fundamentals
Did you know that employees spend an average of 28% of their workweek managing emails? That’s over 11 hours dedicated to this single task every week! Ensuring your emails are clear, professional, and effective can save time, prevent misunderstandings, and foster stronger communication.In the Email Etiquette course, you’ll learn how to craft concise, impactful messages, avoid common email pitfalls, and establish a polished, professional tone that resonates with recipients.
- 1 Day Course
- Online or in-class
$395.00 – $495.00Leadership & Professional Development
This course is for those taking on supervisory positions looking to motivate and engage their employees amidst challenges such as determining their leadership style, communicating with former peers, and providing feedback that is more readily accepted. The emphasis is on making the change from being a co-worker to engaging in a position of authority while at the same time maintaining a sense of control and expedience.- 1 Day Course
- Online or in-class
$795.00Microsoft Apps
Ready to start building your Excel skills from the ground up? This beginner Excel training course provides the foundation you need to grow your knowledge and become an expert in data manipulation over time. You’ll learn how to create and format worksheets, perform basic calculation operations, work with charts and tables, and organize data efficiently.
This course also covers Microsoft Office Specialist Program exam objectives to help you prepare for the Excel Associate (Office 365 and Office 2019): Exam MO-200 and Excel Expert (Office 365 and Office 2019): Exam MO-201.
Master the basics—and open the door to more advanced skills in data analysis, reporting, data visualization, and spreadsheet management.
- 1 Day Course
- Online or in-class
$295.00Microsoft Apps
Ready to go beyond the basics? Our Intermediate Excel Training course is perfect for professionals who want to turn raw data into clear insights using Microsoft Excel. Whether you’re managing projects, tracking budgets, or building reports, this course gives you the tools to work smarter—not harder. You’ll dive into features like advanced functions, data analysis tools, PivotTables, and charting—all designed to help you confidently modify spreadsheets and workbooks to support better decision-making. With over 60% of employers saying Excel skills are in high demand, this training is a smart step in growing your career.
This course builds on the foundational knowledge from Excel – Part 1 and takes your skills to the next level. It aligns with Microsoft Office Specialist exam objectives, helping you prepare for the Excel Associate (MO-200) and Excel Expert (MO-201) certifications. You’ll learn how to build and modify advanced workbooks that streamline processes and enhance data insights in your organization.
- 1 Day Course
- Online or in-class
$295.00Microsoft Apps
Ready to take your spreadsheet skills to the next level? This Advanced Excel Training course is designed for professionals who want to work smarter—not harder—with Microsoft Excel. You’ll build upon the foundational and intermediate knowledge from Microsoft Excel – Part 1 and Microsoft Excel – Part 2, helping you get the most out of your Excel experience.
Learn to collaborate more effectively with colleagues, automate complex or repetitive tasks, and use conditional logic to create powerful formulas and functions. The more you master Excel’s advanced tools, the more you can shift your focus from manual work to extracting the insights your organization needs from its vast amounts of data. From building dynamic dashboards to forecasting trends, this course unlocks the full potential of Excel at your fingertips.
- 1 Day Course
- Online or in-class
$295.00Microsoft Technical
Today’s world runs on data more than ever before and that’s a trend not likely to change, or even slow down, any time soon. With the tremendous amount of available data, the ability to make sense of it continues to be an ongoing challenge. You already know how to use Excel to perform simple calculations and modify worksheets to make them easier to read, interpret, and present to others. But Excel is capable of doing so much more. To gain a truly competitive edge, you need to be able to extract actionable organizational intelligence from your raw data, and present it in a visually compelling format that enables decision makers to view key trends and gain insights. And that’s exactly what this course aims to help you do.- 1 Day Course
- Online or in-class
$295.00Leadership & Professional Development
Transform your meetings from ordinary to extraordinary with Facilitation Skills Training. In today’s collaborative workplace, effective facilitation is essential for productive meetings, strong team alignment, and successful decision-making. This facilitation training course helps learners build essential skills and confidence in guiding engaging discussions, managing group dynamics effectively, and driving consensus in both in-person and virtual environments. Leverage the techniques taught in this workshop to boost productivity and become the effective facilitator your organization needs.
This course has been approved for 7 PDUs | 7 CDUs
- 1 Day Course
- Online or in-class
$795.00Workplace Fundamentals
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way.
In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.
This course will earn you 7 PDUs
- 1 Day Course
- Online or in-class
$395.00 – $495.00Leadership & Professional Development
Stress and burnout can stop us from doing our best work. Every day, we face changing workplace dynamics that have left many of us routinely exhausted or withdrawn, resulting in strained relationships and lower productivity.
Implementing mindfulness has never been so important, giving us the tools and resources to feel our best.
This course has been approved for 7 PDUs | 7 CDUs
- 1 Day Course
- Online or in-class
$795.00Leadership & Professional Development
Collaborative environments largely rely on influence, not authority. Whether you’re a project manager, business analyst, team member, or executive, your ability to influence others—without formal authority—is essential to team success and organizational growth. This highly interactive training session equips you with the tools, strategies, and confidence to influence cross-functional teams, build trust, and deliver results.</p>Influencing without authority is not just a leadership technique—it’s a critical skill for anyone working in fast-paced, matrixed organizations. With the right tools, you can guide your team, build trust, support your project goals, and foster successful relationships, regardless of your title.</p>
This course has been approved for 7 PDUs | 7 CDUs
- 1 Day Course
- Online or in-class
$795.00Agile
Industry trends have shown Agile project management can increase project success rates. This is leading many organizations to integrate Agile into their predictive or more traditional project management practices. This course will provide you with best practices and considerations for bringing Agile methodologies into your traditional project delivery environment. You’ll learn how to create a strategy for setting goals and deciding on the appropriate Agile methods to integrate into your organization. This course has been approved by PMI for 8 PDUs.- 1 Day Course
- Online or in-class
$795.00
Business Analysis
The crux of effective requirement elicitation in any project is understanding and delivering what stakeholders truly need—even when those needs differ from what they initially state. Strong elicitation skills help business analysts and project professionals distinguish between real and stated needs. In organizations where elicitation is approached with skill and structure, stakeholders benefit from shared expectations and clearer communication, while teams experience more collaborative, efficient, and productive project environments.
This requirement elicitation course builds core competencies in elicitation techniques, helping participants gather, analyze, and document requirements accurately and efficiently. Whether you’re new to business analysis or a seasoned business analyst, this course equips you to elicit requirements with confidence and precision across any domain or project management context.
Note: This course has been approved by PMI for 7 PDUs and by IIBA for 7 CDUs.
- 1 Day Course
- Online or in-class
$795.00Workplace Fundamentals
Did you know that employees spend an average of 28% of their workweek managing emails? That’s over 11 hours dedicated to this single task every week! Ensuring your emails are clear, professional, and effective can save time, prevent misunderstandings, and foster stronger communication.In the Email Etiquette course, you’ll learn how to craft concise, impactful messages, avoid common email pitfalls, and establish a polished, professional tone that resonates with recipients.
- 1 Day Course
- Online or in-class
$395.00 – $495.00Leadership & Professional Development
This course is for those taking on supervisory positions looking to motivate and engage their employees amidst challenges such as determining their leadership style, communicating with former peers, and providing feedback that is more readily accepted. The emphasis is on making the change from being a co-worker to engaging in a position of authority while at the same time maintaining a sense of control and expedience.- 1 Day Course
- Online or in-class
$795.00Microsoft Apps
Ready to start building your Excel skills from the ground up? This beginner Excel training course provides the foundation you need to grow your knowledge and become an expert in data manipulation over time. You’ll learn how to create and format worksheets, perform basic calculation operations, work with charts and tables, and organize data efficiently.
This course also covers Microsoft Office Specialist Program exam objectives to help you prepare for the Excel Associate (Office 365 and Office 2019): Exam MO-200 and Excel Expert (Office 365 and Office 2019): Exam MO-201.
Master the basics—and open the door to more advanced skills in data analysis, reporting, data visualization, and spreadsheet management.
- 1 Day Course
- Online or in-class
$295.00Microsoft Apps
Ready to go beyond the basics? Our Intermediate Excel Training course is perfect for professionals who want to turn raw data into clear insights using Microsoft Excel. Whether you’re managing projects, tracking budgets, or building reports, this course gives you the tools to work smarter—not harder. You’ll dive into features like advanced functions, data analysis tools, PivotTables, and charting—all designed to help you confidently modify spreadsheets and workbooks to support better decision-making. With over 60% of employers saying Excel skills are in high demand, this training is a smart step in growing your career.
This course builds on the foundational knowledge from Excel – Part 1 and takes your skills to the next level. It aligns with Microsoft Office Specialist exam objectives, helping you prepare for the Excel Associate (MO-200) and Excel Expert (MO-201) certifications. You’ll learn how to build and modify advanced workbooks that streamline processes and enhance data insights in your organization.
- 1 Day Course
- Online or in-class
$295.00Microsoft Apps
Ready to take your spreadsheet skills to the next level? This Advanced Excel Training course is designed for professionals who want to work smarter—not harder—with Microsoft Excel. You’ll build upon the foundational and intermediate knowledge from Microsoft Excel – Part 1 and Microsoft Excel – Part 2, helping you get the most out of your Excel experience.
Learn to collaborate more effectively with colleagues, automate complex or repetitive tasks, and use conditional logic to create powerful formulas and functions. The more you master Excel’s advanced tools, the more you can shift your focus from manual work to extracting the insights your organization needs from its vast amounts of data. From building dynamic dashboards to forecasting trends, this course unlocks the full potential of Excel at your fingertips.
- 1 Day Course
- Online or in-class
$295.00Microsoft Technical
Today’s world runs on data more than ever before and that’s a trend not likely to change, or even slow down, any time soon. With the tremendous amount of available data, the ability to make sense of it continues to be an ongoing challenge. You already know how to use Excel to perform simple calculations and modify worksheets to make them easier to read, interpret, and present to others. But Excel is capable of doing so much more. To gain a truly competitive edge, you need to be able to extract actionable organizational intelligence from your raw data, and present it in a visually compelling format that enables decision makers to view key trends and gain insights. And that’s exactly what this course aims to help you do.- 1 Day Course
- Online or in-class
$295.00Leadership & Professional Development
Transform your meetings from ordinary to extraordinary with Facilitation Skills Training. In today’s collaborative workplace, effective facilitation is essential for productive meetings, strong team alignment, and successful decision-making. This facilitation training course helps learners build essential skills and confidence in guiding engaging discussions, managing group dynamics effectively, and driving consensus in both in-person and virtual environments. Leverage the techniques taught in this workshop to boost productivity and become the effective facilitator your organization needs.
This course has been approved for 7 PDUs | 7 CDUs
- 1 Day Course
- Online or in-class
$795.00Workplace Fundamentals
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way.
In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company’s bottom line and make a customer’s life a little easier.
This course will earn you 7 PDUs
- 1 Day Course
- Online or in-class
$395.00 – $495.00Leadership & Professional Development
Stress and burnout can stop us from doing our best work. Every day, we face changing workplace dynamics that have left many of us routinely exhausted or withdrawn, resulting in strained relationships and lower productivity.
Implementing mindfulness has never been so important, giving us the tools and resources to feel our best.
This course has been approved for 7 PDUs | 7 CDUs
- 1 Day Course
- Online or in-class
$795.00Leadership & Professional Development
Collaborative environments largely rely on influence, not authority. Whether you’re a project manager, business analyst, team member, or executive, your ability to influence others—without formal authority—is essential to team success and organizational growth. This highly interactive training session equips you with the tools, strategies, and confidence to influence cross-functional teams, build trust, and deliver results.</p>Influencing without authority is not just a leadership technique—it’s a critical skill for anyone working in fast-paced, matrixed organizations. With the right tools, you can guide your team, build trust, support your project goals, and foster successful relationships, regardless of your title.</p>
This course has been approved for 7 PDUs | 7 CDUs
- 1 Day Course
- Online or in-class
$795.00Agile
Industry trends have shown Agile project management can increase project success rates. This is leading many organizations to integrate Agile into their predictive or more traditional project management practices. This course will provide you with best practices and considerations for bringing Agile methodologies into your traditional project delivery environment. You’ll learn how to create a strategy for setting goals and deciding on the appropriate Agile methods to integrate into your organization. This course has been approved by PMI for 8 PDUs.- 1 Day Course
- Online or in-class
$795.00